General Terms and Conditions, Baltic Bike Travel, uab (BBT)
1. Booking & confirmation
Booking and confirmation is in written form. Receiving from us a written confirmation means that the tour is going to take place. With the confirmation you shall receive the tour information with a list of hotels, travelling tips (pre-departure information) and the bill.
Comfortable trekking bike (optional 7-speed Shimano hub gears with back-pedal break or 24-speed Shimano derailleur gears with free wheel; optional frame of different size with a crossbar or low lady‘s/unisex) with a waterproof pannier, reusable plastic water bottle and helmet is included in the package price of BBT guided group tours (G1, G5, G8). On all other tours you can bring your own bike or you can rent from BBT a trekking bike and extra equipment (odometer, waterproof panniers, helmet, child or cargo trailer, etc.). It is also possible to rent an E-bike/Pedelec for most tours, while on the group tour G1E an E-bike/Pedelec is included in tour package price. Please let us know when reserving your tour, what type of BBT bike and size (your height in cm), which optional extras you choose (size of helmet or your head in cm is needed if you require our rental helmet).
During self-guided tour, each participant is financially responsible for the rental bicycle (in case of damages or losses).
The first installment is 50% of the tour price and is paid to BBT bank account upon receiving the confirmation. The remaining amount is to be paid at the latest two weeks before the tour. All payments must be effected “without charge for beneficiary" as no “bank charges" have been included in the tour prices. Payments will only be accepted in EUR by bank transfer to:
BALTIC BIKE TRAVEL, uab
Office address: Naujoji Uosto str. 3, Klaipeda LT-92120, Lithuania
Bank: SWEDBANK, AB
Children up to 5 years old in double room sharing bed with parents - travel for free. People from 5 years old in double room with extra bed:
5. Supplementary charges
A surcharge of 20% is applied for services during the night hours (23:00-6:00) and during bank holidays.
6. Number of participants
On group tours (G1, G5, G8) with one guide is usually between 8 and 19 people, but groups can be up to 25 people if escorted by two multilingual guides.
Most BBT cycle tours (group and individual on fixed departure dates and all other self-guided tours), except guided short national parks' tours, guided tours G1E, G5 and G8, are guaranteed from 2 people! The tours G1E, G5 and G8 are guaranteed from 6 people.
All guided and self-guided tours offered on fixed departure dates are available for exclusive groups and individuals on any other departure dates during the season (May-September), but with different minimum group size. Please contact BBT for prices and other conditions.
In case you have to cancel your reservation, please be aware that we have already started our work and have carried certain costs. The following cancellation fees will be charged by BBT:
The tour operator is liable for:
For non-compliance with the above-described provisions the tour operator shall be liable to participants.
9. Limited liability
The liability of the tour operator is limited. BBT acts only as an agent for the customers and performs the following functions: provides hotel and other accommodation services, restaurant and other public catering services, excursions and transportation services and is not responsible for any unforeseen incidents such as injury, loss, damage or delay, in cases of higher violence, governmental orders or significant policy changes (wars, riots, natural disasters, epidemics, etc.), or reasons that are not under the control of the tour operator. The tour operator is not responsible for additional costs incurred as a result of the schedule change, and for other similar incidents, which have not been caused by the tour operator. Rarely, we come to a situation where we have to change the programme, or the place of accommodation without notice. We ask for your understanding on this matter.
If you feel you have a reason to complain on our services, please write us immediately. Please do it at the latest one month after the end of your tour. The seat of the operator is relevant in case of legal arguments.