Booking and confirmation is in written form. Receiving from us a written confirmation means that the tour is going to take place. With the confirmation you shall receive the tour information with a list of hotels, travelling tips (pre-departure information) and the bill.
Comfortable trekking / hybrid bike with frame of different size and type (optionally with a crossbar or low lady‘s/unisex), flatless tires, comfortable saddle and accessories package is included in the package price of BBT guided group tours (G1, G6, G8).
Our accessories package on guided group tours includes rental of a bicycle pannier (ORTLIEB) with a 12.5 or 20 litres capacity, helmet, a cable lock (normally one for two bikes) and a reusable plastic bottle for drinking water as a present.
On all other tours you can bring your own bike or you can rent from BBT a trekking bike and extra equipment (odometer, waterproof panniers, helmet, child trailer, etc.). It is also possible to rent an E-bike/Pedelec for most tours, while on the group tour G1E an E-bike/Pedelec is included in tour package price.
Please let us know when reserving your tour, what type of BBT bike (optionally 24-speed Shimano derailleur gears with free wheel or 8-speed Shimano hub-gears with pedal brake) and size (your height in cm), which optional extras you choose (size of helmet or your head in cm is needed if you require our rental helmet).
During self-guided tour, each participant is financially responsible for the rental bicycle (in case of damages or losses).
The first installment is 50% of the tour price and is paid to BBT bank account upon receiving the confirmation. The remaining amount is to be paid at the latest two weeks before the tour. All payments must be effected “without charge for beneficiary" as no “bank charges" have been included in the tour prices. Payments will only be accepted in EUR by bank transfer to:
BALTIC BIKE TRAVEL, uab
Office address: Naujoji Uosto str. 3, Klaipeda LT-92120, Lithuania
Bank: SWEDBANK, AB
Children up to 5 years old in double room sharing bed with parents - travel for free. People from 5 years old in double room with extra bed:
- 25 % from double room price (on tours with fixed departure dates G1, SG1, SG7, SG11, SG14)
- 15% from double room price (on all other guided and self-guided tours).
A surcharge of 20% is applied for services during the night hours (23:00-6:00) and during bank holidays.
On group tours (G1, G6, G8) with one guide is usually between 8 and 18 people, but groups can be up to 25 people if escorted by two tour leaders.
All BBT guided and self-guided cycle tours offered on fixed departure dates, except guided group tours G1E, G6 and G8, are guaranteed from 2 people! The guided tours G1E, G6 and G8 are guaranteed from 6 people, while the self-guided tour SG16 is guaranteed from 4 people. All self-guided tours with no fixed departure dates are guaranteed from 1 person upon availability of hotels and other services during defined period of time!
All guided and self-guided tours offered on fixed departure dates are available for exclusive groups and individuals on any other departure dates during the season (May-September), but with different minimum group size. Please contact BBT for prices and other conditions.
Our cancellation policy makes it as easy as possible to change your bike tour to different dates or destinations. Even in uncertain times, you can rely on us to provide flexibility so you can book your trip with confidence. Your trip deposit is fully transferable up until 30 days before departure in case of guided group tour or 14 days in case of self-guided individual tour, and your deposit on file does not expire. Below you will find all options to choose either a refund or future trip credit based on your cancellation date. If you have any doubts, just contact us.
The following cancellation fees will be charged by BBT for all standard guided group tour bookings after October 2020):
The following cancellation fees will be charged by BBT for all standard self-guided individual tour bookings after October 2020):
Our Future Trip credit never expires and can be transferred to any other tours, future dates or even other guests. Please note that the price for future tours might differ, due to external or internal cost increases of our tours.
2021 Cancellation Policy due to Covid-19:
Baltic Bike Travel does not typically cancel a trip once it is guaranteed. However, due to the ongoing Coronavirus situation, we will consider cancelling a guided trip in the 30 days or a self-guided trip in the 14 days prior to the tour start date based on information provided from the Governments of the Baltic States (Lithuania, Latvia, Estonia), Poland, Finland, Russia or Belarus. If Baltic Bike Travel cancels a tour according to the information from one of the governments above mentioned, we will transfer all your credit to use as future trip credit, which does not expire. In the event of cancellation, Baltic Bike Travel is not responsible for any loss incurred for non-refundable travel costs.
Our standard cancellation policies do not apply for Customized or Bespoke tours, and will be communicated on a per project basis.
The tour operator is liable for:
For non-compliance with the above-described provisions the tour operator shall be liable to participants.
The liability of the tour operator is limited. BBT acts only as an agent for the customers and performs the following functions: provides hotel and other accommodation services, restaurant and other public catering services, excursions and transportation services and is not responsible for any unforeseen incidents such as injury, loss, damage or delay, in cases of higher violence, governmental orders or significant policy changes (wars, riots, natural disasters, epidemics, etc.), or reasons that are not under the control of the tour operator. The tour operator is not responsible for additional costs incurred as a result of the schedule change, and for other similar incidents, which have not been caused by the tour operator. Rarely, we come to a situation where we have to change the programme, or the place of accommodation without notice. We ask for your understanding on this matter.
If you feel you have a reason to complain on our services, please write us immediately. Please do it at the latest one month after the end of your tour. The seat of the operator is relevant in case of legal arguments.