Terms & Conditions

Testimonials

  • I was part of Ann Scolnick's tour from Tallin to Vilnius.  I was extremely pleased and satisfied with our tour. The organization, and hotels were excellent.  Our meals outside of the hotels were better than the ones provided in the hotels.  The best part of our tour was our guide Vaida!  She was exceptional, in fact better than any guide I have had during any of my extensive travels.  I will recommend your company to my friends, and hope they also will be lucky enough to have such a wonderful guide.
    Ginny Hackney, USA, 2015 (G1 tour in opposite direction Tallinn-Vilnius)
  • The cycling trip has been the highlight of the year my life :)  for me. It was 10/10 all the way. I wouldn't change a thing and have told my friends they should go.
    Thank you so much for an incredible experience. I knew little about your part of the world . . . and now I only want to know more. The Curonian Spit is beautiful. It's all beautiful.
    Plus, with the help of Redas and Igor I was able to make a detour and find the house my uncle built where my mom lived in the Kaliningrad Oblast until 1945.
    Kudos to each of you for making me feel welcome and for anticipating and meeting my interests and needs. Seriously, you guys are amazing!!
    Gabriele Goldstone from Winnipeg, Canada, 2019 (self-guided supported cycle tour from Klaipėda to Gdansk, SG18x)
  • My wife and I loved the Baltic self-guided tour of Estonia, Latvia and Lithuania.  The route selected meant each day had a good piece of riding on quiet roads or bike paths through interesting countryside plus stops in all of the major cities and towns.  Our small group got on very well together.
    Simon Flowers, Switzerland, 2015 (self-guided tour of the Baltics: Tallinn to Vilnius)
  • Yes we had a good trip. Saw some nice nature and pleasant villages. The hotels were also good. And the bikes. The driver drove us fast and safe from / to Riga. And we were lucky with the weather. Just a few drops of rain the last day. Mostly sunny. It rained a lot more in Sweden during that week. Best regards,
    Hans Brandtberg, Sweden, 2013 (tour SG1, along the Lithuanian Seaside)
  • Hi Saulius, We had a great time on our trip, and would recommend you to anyone. If you ever figure out how to do a Helsinki - Tallinn via St Petersburg ride, we'd be in!"
    Richard Seton, USA, 2014 (self-guided tour of the Baltics: Tallinn to Vilnius)
  • Our cycling-group has spent 10 days in Lithuania and explored your country on Baltic Bike Travel route “Vilnius-Curonian Spit-Klaipeda" – we all want to thank you again for your efforts and great assistance in planning and organizing our individual intentions to realize our this years cycling idea.
    Ludwig Enser, Germany, 2012 (tour SG2, Lithuania – from the capital to the Seaside)
  • Now we are back from a most interesting and well-organized "Baltic Capital City" guided bicycle tour. We have cycled in France, Italy, Scotland, Spain, Portugal, Hungary, Austria, Switzerland, Poland, Greece, Germany, the Czech Republic and Ireland in all kinds of landscapes ... so we have some guided cycle tours to compare with. My husband and I are so very satisfied with the whole tour. It was just what we expected except for some extra positive factors...
    Anita Bostrom-Baversten, Sweden, 2011 (tour G1)
  • We have arrived home after the Baltic Bike trip with Ramos from Vilnius to Talinn. It was fantastic, absolutely wonderful. We've done bike trips in Europe and the US with other groups and this trip was the very best. Of course we loved the country side and the weather was an unexpected bonus.
    But the real advantage of this ride was Ramos. He is a leader with knowledge beyond any tour guide.....he offered us information on the history, the culture, the geography, the religion, the botany....everything.....the best teacher/guide possible. But, beyond that, his personality is ideal for this....he understood group dynamics and the group really connected because he drew us together; building bridges between the German speakers and the English speakers, providing humor, music, etc. And the biking was perfect....the distances worked well, the scenery and places he chose to stop were ideal.
    You've done a really good job with the pace of the trip...the 2 days in Klaipedia, 3 in Riga, 2 on the island. Good hotel, simple logistics (for the guests anyway) And, the stops were at interesting places. Albinis was a really good driver and such a friendly, helpful person to have with us. Due to an old injury, I spent one afternoon on the bus. Albinis was informative and made me feel less badly about missing the biking....a really caring man and very careful with the bikes.
    Anne Badanes from USA, 2018 (G1 - guided tour of the Baltics from Vilnius to Tallinn)
  • Wishing to see a part of the world we knew little about, we 6 friends took a chance on BalticBike and were not disappointed. We had great support on our custom trip from Vilnius to Tallinn, including the support we had for an unexpected trip to the emergency room in Lithuania.  The contrast of the capital cities and the rural national parks was visually impressive.  We would not hesitate to recommend BalticBikes, professionally managed from start to finish.
    Marion Leff and co. - USA, 2018 (self-guided supported cycle tour from Vilnius to Tallinn, SG11)

General Terms & Conditions, Baltic Bike Travel, uab (BBT)

1. Booking & confirmation

Booking and confirmation is in written form. Receiving from us a written confirmation means that the tour is going to take place. With the confirmation you shall receive the tour information with a list of hotels, travelling tips (pre-departure information) and the bill.

2. Bicycles

Comfortable trekking / hybrid bike with frame of different size and type (optionally with a crossbar or low lady‘s/unisex), flatless tires, comfortable saddle and accessories package is included in the package price of BBT guided group tours (G1, G6, G8).
Our accessories package on guided group tours includes rental of a bicycle pannier (ORTLIEB) with a 12.5 or 20 litres capacity, helmet, a cable lock (normally one for two bikes) and a reusable plastic bottle for drinking water as a present.
On all other tours you can bring your own bike or you can rent from BBT a trekking bike and extra equipment (odometer, waterproof panniers, helmet, child trailer, etc.). It is also possible to rent an E-bike/Pedelec for most tours, while on the group tour G1E an E-bike/Pedelec is included in tour package price. 
Please let us know when reserving your tour, what type of BBT bike (optionally 24-speed Shimano derailleur gears with free wheel or 8-speed Shimano hub-gears with pedal brake) and size (your height in cm), which optional extras you choose (size of helmet or your head in cm is needed if you require our rental helmet).

During self-guided tour, each participant is financially responsible for the rental bicycle (in case of damages or losses).

3. Payment

The first installment is 50% of the tour price and is paid to BBT bank account upon receiving the confirmation. The remaining amount is to be paid at the latest two weeks before the tour. All payments must be effected “without charge for beneficiary" as no “bank charges" have been included in the tour prices. Payments will only be accepted in EUR by bank transfer to:

BALTIC BIKE TRAVEL, uab
Office address: Naujoji Uosto str. 3, Klaipeda LT-92120, Lithuania
Bank: SWEDBANK, AB
SWIFT: HABALT22
IBAN: LT147300010112671706

4. Discounts

Children up to 5 years old in double room sharing bed with parents - travel for free. People from 5 years old in double room with extra bed:
- 25 % from double room price (on tours with fixed departure dates G1, SG1, SG7, SG11, SG14)
- 15% from double room price (on all other guided and self-guided tours).

5. Supplementary charges

A surcharge of 20% is applied for services during the night hours (23:00-6:00) and during bank holidays.

6. Number of participants

On group tours (G1, G6, G8) with one guide is usually between 8 and 18 people, but groups can be up to 25 people if escorted by two tour leaders.

All BBT guided and self-guided cycle tours offered on fixed departure dates, except guided group tours G1E, G6 and G8, are guaranteed from 2 people! The guided tours G1E, G6 and G8 are guaranteed from 6 people, while the self-guided tour SG16 is guaranteed from 4 people. All self-guided tours with no fixed departure dates are guaranteed from 1 person upon availability of hotels and other services during defined period of time!

All guided and self-guided tours offered on fixed departure dates are available for exclusive groups and individuals on any other departure dates during the season (May-September), but with different minimum group size. Please contact BBT for prices and other conditions.

7. Cancellation Policy - book with confidence!

Our cancellation policy makes it as easy as possible to change your bike tour to different dates or destinations. Even in uncertain times, you can rely on us to provide flexibility so you can book your trip with confidence. Your trip deposit is fully transferable up until 30 days before departure in case of guided group tour or 14 days in case of self-guided individual tour, and your deposit on file does not expire. Below you will find all options to choose either a refund or future trip credit based on your cancellation date. If you have any doubts, just contact us.

2021 Standard Cancellatioon Policy

The following cancellation fees will be charged by BBT for all standard guided group tour bookings after October 2020):

  • resignation after the written confirmation – 50 EUR per person
  • 30-15 days before departure - 30% of the price
  • 14-8 days before departure - 50% of the price
  • 7-1 day before departure - 80% of the price
  • in case of cancellation on the day of departure or “No-Show” – 90% of the price

The following cancellation fees will be charged by BBT for all standard self-guided individual tour bookings after October 2020):

  • resignation after the written confirmation – 50 EUR per person
  • 14-8 days before departure - 50% of the price
  • 7-1 day before departure - 80% of the price
  • in case of cancellation on the day of departure or “No-Show” – 90% of the price

Our Future Trip credit never expires and can be transferred to any other tours, future dates or even other guests. Please note that the price for future tours might differ, due to external or internal cost increases of our tours.

2021 Cancellation Policy due to Covid-19:

Baltic Bike Travel does not typically cancel a trip once it is guaranteed. However, due to the ongoing Coronavirus situation, we will consider cancelling a guided trip in the 30 days or a self-guided trip in the 14 days prior to the tour start date based on information provided from the Governments of the Baltic States (Lithuania, Latvia, Estonia), Poland, Finland, Russia or Belarus. If Baltic Bike Travel cancels a tour according to the information from one of the governments above mentioned, we will transfer all your credit to use as future trip credit, which does not expire. In the event of cancellation, Baltic Bike Travel is not responsible for any loss incurred for non-refundable travel costs.

Custom trip cancellation policy:

Our standard cancellation policies do not apply for Customized or Bespoke tours, and will be communicated on a per project basis.

8. Liability

The tour operator is liable for:

  • selection of service providers and supervising of services,
  • gathering the services altogether,
  • description of services in catalogues or brochures,
  • processing of travel reservations,
  • organization, reservation and confirmation of the travel services,
  • informing the participants about the travel documents such a passport, visa, customs, foreign exchange and sanitary regulations of the countries they are visiting.

For non-compliance with the above-described provisions the tour operator shall be liable to participants.

9. Limited liability

The liability of the tour operator is limited. BBT acts only as an agent for the customers and performs the following functions: provides hotel and other accommodation services, restaurant and other public catering services, excursions and transportation services and is not responsible for any unforeseen incidents such as injury, loss, damage or delay, in cases of higher violence, governmental orders or significant policy changes (wars, riots, natural disasters, epidemics, etc.), or reasons that are not under the control of the tour operator. The tour operator is not responsible for additional costs incurred as a result of the schedule change, and for other similar incidents, which have not been caused by the tour operator. Rarely, we come to a situation where we have to change the programme, or the place of accommodation without notice. We ask for your understanding on this matter.

10. Complaints

If you feel you have a reason to complain on our services, please write us immediately. Please do it at the latest one month after the end of your tour. The seat of the operator is relevant in case of legal arguments.

Partnership & Membership